hiester.com

It’s such a comfort to know that all the money you are paying in interest on your auto loan is going to build a really robust customer service web site. Maybe all the IT folks had to go meet their new bosses in Abu Dhabi.

(Disclosure: I worked for Yahoo! on the FIFAWorldcup.com project in 2006).

First of all, get rid of all the gossip/tabloid fluff (i.e. the Terry Semel Hollywood slant). The lead on the Yahoo! home page right now is a chicken-wing recipe for the Super Bowl, followed closely by a list of videos from American Idol alumni.  Hey Jerry, this country is at war and in a recession! Leave the crap to the “old media” and Perez Hilton and show us some of the innovation that made Yahoo! what it is. Stop trying to appeal to the lowest common denominator. Respect your audience and imagine that they secretly strive to be more than donut-eating couch potatoes.

Hey Chase, I have a newsflash for you. Lots of people pay their bills during the weekend. Many of your customers have jobs and kids and tight schedules. Sunday is often a good day to take some time, catch up on things. I suppose it’s also a good time for your IT department to sleep in.

I should be more understanding. What do you have ,$60 billion in credit card loans? I guess you can’t afford to have anyone available during the weekend to fix your servers when they go down. Maybe you should let Amazon handle the transactions for your Chase Amazon.com card.

I am unable to continue doing business with you.

Nice going, Adobe. Friday at 11:00am EST is a GREAT time to go down for “scheduled maintenance.”